Shipping policy

Shipping Policy

Last updated: 26 September 2026

This Shipping Policy explains how orders from Proper Beverages are dispatched and delivered within the United Kingdom.

Delivery area

We currently ship to UK addresses where a delivery service is available at checkout.

We do not currently offer general international delivery through the website.

Dispatch

We aim to process and dispatch orders within 1–2 working days of payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next working day.

During particularly busy periods, dispatch may take slightly longer.

Delivery services

Available delivery options are displayed at checkout.

Our standard UK services currently include:

Royal Mail Tracked 48

A tracked delivery service suitable for standard orders.

Royal Mail Tracked 24

A faster tracked delivery option.

Delivery times shown at checkout are estimates rather than guarantees and may be affected by courier delays, severe weather, public holidays or other circumstances outside our control.

Free UK shipping

Orders with an eligible order value of £25 or more qualify for free UK shipping.

The qualifying service will be shown automatically at checkout where available.

Shipping charges

For orders that do not qualify for free shipping, delivery charges depend on the parcel weight and delivery service selected.

The applicable delivery charge will always be shown at checkout before payment is completed.

Tracking

Where tracking is available, tracking information will be sent after your order has been dispatched.

Please allow some time after dispatch for the courier's tracking system to update.

Delivery delays

If your order has not arrived within the expected timeframe, contact us at contact@properbeverages.co.uk with your order number.

We will check the tracking information and, where appropriate, investigate the issue with the delivery provider.

Incorrect delivery addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. If the parcel has already been dispatched, we may not be able to change the address.

Additional delivery charges may apply if an order has to be resent because an incorrect address was supplied.

Damaged parcels or missing items

If your order arrives damaged, incomplete or contains the wrong item, please contact contact@properbeverages.co.uk as soon as possible.

We may ask for photographs of the parcel and its contents so that we can investigate and resolve the issue.

Returned or undeliverable parcels

If a parcel is returned to us because delivery could not be completed, we will contact you to discuss the available options.

Additional postage may be required where redelivery is requested and the failed delivery was not caused by us or the courier.

Contact

For delivery questions, contact contact@properbeverages.co.uk.