Shipping policy
Shipping Policy
Last Updated: 24/09/2024
At Proper Beverages, we aim to ensure that your coffee is delivered promptly and safely to your doorstep. This Shipping Policy outlines the terms and conditions regarding the delivery of products ordered from our website.
1. Delivery Areas
We currently deliver to addresses within the United Kingdom, including mainland UK, Northern Ireland, and the Scottish Highlands and Islands. We do not offer international shipping at this time.
2. Delivery Methods and Times
2.1 Delivery Methods
We use trusted third-party couriers to ensure your coffee is delivered promptly and securely. The available shipping options will be displayed at checkout, and they may include:
- Standard Delivery: Typically takes 2-5 working days.
- Express Delivery: Typically takes 1-2 working days.
Please note that delivery times are estimates and may vary due to external factors such as weather conditions, courier delays, or other unforeseen circumstances.
2.2 Dispatch Times
- Orders are typically processed and dispatched within 1-2 working days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2.3 Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with your tracking number (if available) so that you can follow the status of your delivery.
3. Shipping Costs
Shipping costs are calculated based on the weight of the products, the delivery method chosen, and the delivery destination. All applicable shipping charges will be displayed at checkout before you confirm your order.
4. Tracking Your Order
If your order includes tracking, you will receive an email with a tracking number and instructions on how to monitor your delivery once your order has been dispatched. You can track your order via the courier’s website using this tracking number.
5. Delivery Issues
5.1 Missed Deliveries
If you are not available to receive your order at the time of delivery, the courier may leave a card with instructions for redelivery or collection from a local depot. It is your responsibility to follow up with the courier to rearrange delivery.
5.2 Lost or Delayed Orders
If your order does not arrive within the estimated delivery time, please contact us at contact@properbeverages.co.uk with your order details, and we will investigate the issue with the courier.
5.3 Incorrect Address
It is your responsibility to ensure that the delivery address provided is accurate. If an incorrect address is provided and the order is shipped, we cannot be held responsible for the loss or redelivery costs. Please contact us as soon as possible if you realise an error in your address.
6. Damaged or Defective Goods
If your order arrives damaged or if there is an issue with the product, please contact us within 14 days of receiving your order at contact@properbeverages.co.uk. We may request photographic evidence of the damage to process a replacement or refund.
7. Undeliverable Packages
In the rare case that a package is returned to us as undeliverable (e.g., incorrect address, failure to collect), we will notify you and work with you to resolve the issue. Re-delivery charges may apply depending on the reason for the undelivered package.
8. Changes to This Policy
Proper Beverages reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. Please review this page periodically for the latest updates on our shipping practices.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy or your order, please contact us:
Email: contact@properbeverages.co.uk
Postal Address: Unit 4, Forge Industrial Estate, Greenacres Road, Oldham, OL4 1LE
We are committed to ensuring your order reaches you promptly and safely.