Privacy policy

Privacy Policy

Last Updated: 24/09/2024

At Proper Beverages, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, and subscribe to our services. By using our site, you agree to the terms outlined below.

1. Who We Are

Proper Beverages is a coffee supply and subscription service based in the UK. We are committed to safeguarding the personal information of our customers and website visitors.

  • Company Name: Proper Beverages
  • Contact Email: contact@properbeverages.co.uk

2. Information We Collect

We collect various types of personal information to provide you with our services, process your orders, and improve your experience on our website. The types of information we collect include:

2.1 Personal Information You Provide

  • Contact Information: Name, email address, phone number, and delivery address when you create an account or place an order.
  • Payment Information: Billing address, card details, or other payment method information for processing orders (payment information is securely processed by third-party payment gateways, and we do not store your full payment details).
  • Account Information: Your username, password, and any preferences you set in your account.

2.2 Information We Collect Automatically

  • Device Information: IP address, browser type, and device details (e.g., mobile or desktop) when you visit our site.
  • Usage Data: Information about how you use our website, such as the pages you visit, time spent on the site, and links clicked.
  • Cookies and Tracking Technologies: We use cookies to collect data and improve your experience on our website. For more details, see our [Cookie Policy].

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Services:

  • To process your orders, deliver products, and manage your coffee subscription.
  • To send order confirmations, shipping notifications, and subscription updates.

3.2 To Improve Our Website and Services:

  • To personalize your experience, remember your preferences, and enhance the functionality of our website.
  • To analyse site usage, fix bugs, and monitor the effectiveness of marketing campaigns.

3.3 Marketing:

  • To send promotional offers, newsletters, and updates related to Proper Beverages, if you have consented to receive such communications. You can opt-out at any time by following the unsubscribe instructions included in each email.

3.4 Legal and Compliance:

  • To comply with legal obligations, protect our rights, and prevent fraudulent activity.

4. Sharing Your Information

We respect your privacy and only share your information in the following circumstances:

4.1 Service Providers:

We may share your information with trusted third-party providers who assist us in delivering our services, such as:

  • Payment Processors: For secure transaction processing (e.g., Stripe or PayPal).
  • Delivery Partners: To ensure the prompt and accurate delivery of your orders.
  • Marketing and Analytics Tools: For tracking website usage and optimizing marketing campaigns.

4.2 Legal Obligations:

We may disclose your information to comply with legal or regulatory requirements, respond to lawful requests from public authorities, or defend our legal rights.

4.3 Business Transfers:

In the event of a merger, acquisition, or sale of our company, customer information may be transferred as part of the business assets.

5. Your Data Protection Rights

As a UK resident, you have certain rights under the UK General Data Protection Regulation (UK GDPR):

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit the use of your personal information.
  • Right to Data Portability: You can ask us to transfer your personal data to another service provider.
  • Right to Object: You have the right to object to our use of your data for direct marketing or other legitimate purposes.

To exercise any of these rights, please contact us at contact@properbeverages.co.uk. We will respond to your request within 30 days.

6. Data Security

We take the security of your personal information seriously. We use appropriate technical and organisational measures, including encryption and secure payment gateways, to protect your data against unauthorized access, alteration, or disclosure.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer required, we will securely delete or anonymise it.

8. International Transfers

Proper Beverages is based in the UK. If your personal data is transferred outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information in line with UK GDPR requirements.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you by email. Please review this page periodically for the latest information on our privacy practices.

11.  Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@properbeverages.co.uk
Postal Address: Proper Beverages, Unit 4 Forge Industrial Estate, Greenacres Road, Oldham, OL4 1LE

We are committed to addressing any concerns you may have and will work to resolve them as promptly as possible.

By using our website and services, you agree to the terms of this Privacy Policy.