Privacy policy
Privacy Policy
Last updated: 26 September 2026
This Privacy Policy explains how Proper Beverages collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise use our services.
1. Who we are
Proper Beverages is a UK coffee supply business.
Company: Proper Beverages
Email: contact@properbeverages.co.uk
Address: Unit 4 Forge Industrial Estate, Greenacres Road, Oldham, OL4 1LE, United Kingdom
2. Information we collect
Depending on how you use our website and services, we may collect:
your name, email address, telephone number and delivery or billing address;
order and transaction information;
account details and preferences;
correspondence you send to us;
device and browser information, IP address and website usage information;
marketing preferences and newsletter subscription information; and
reviews, feedback or other information you choose to provide.
Payment details are processed securely by our payment providers. We do not normally receive or store your full card details.
3. How we use your information
We may use your personal information to:
process, manage and fulfil your orders;
take payment and prevent fraud;
arrange delivery and provide tracking information;
provide customer service and respond to enquiries;
manage customer accounts;
maintain and improve our website and services;
analyse website performance and usage;
collect and display customer reviews;
comply with legal, accounting and regulatory requirements; and
send marketing communications where you have consented or where another lawful basis applies.
4. Lawful bases
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to take steps at your request or to fulfil an order or other agreement with you.
Legal obligation — where we need to process information to comply with applicable law, tax, accounting or regulatory requirements.
Legitimate interests — where processing is necessary for our legitimate business interests, such as preventing fraud, improving our website, providing customer support and operating our business, provided those interests are not overridden by your rights.
Consent — where you have chosen to receive certain marketing communications or where consent is otherwise required. You can withdraw consent at any time.
5. Who we share information with
We may share personal information with service providers that help us operate our business, including:
ecommerce and website platform providers;
payment processors;
delivery and courier companies;
email and marketing providers;
analytics and website-performance providers;
customer-review providers;
IT, hosting and security providers; and
professional advisers, regulators or authorities where required.
We only share information that is reasonably necessary for the relevant service or legal purpose.
6. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are used in accordance with UK data protection law.
7. Cookies and similar technologies
Our website uses cookies and similar technologies for functions such as operating the site, remembering preferences, understanding website usage and supporting marketing or analytics.
Where required, you can manage optional cookies through the cookie or privacy controls available on our website.
You can also control cookies through your browser settings, although disabling some cookies may affect how parts of the website work.
8. Marketing
If you sign up to receive marketing emails, we may send you information about new coffees, brewing tips, offers and other Proper Beverages news.
You can unsubscribe at any time using the unsubscribe link in an email or by contacting contact@properbeverages.co.uk.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, dispute-resolution and regulatory requirements.
Different types of information may be kept for different periods.
10. Your data protection rights
Depending on the circumstances, you may have rights including:
the right to access your personal information;
the right to correct inaccurate information;
the right to request erasure;
the right to restrict processing;
the right to object to certain processing;
the right to data portability; and
the right to withdraw consent where we rely on consent.
These rights are subject to the conditions and exemptions set out in data protection law.
To exercise a data protection right, contact contact@properbeverages.co.uk.
We will respond to valid requests without undue delay and normally within one month.
11. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.
No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
12. Children's information
Our website and services are not intended specifically for children, and we do not knowingly seek to collect personal information from children.
If you believe a child has provided personal information to us, please contact us.
13. Complaints
If you have concerns about how we use your personal information, please contact us first at contact@properbeverages.co.uk so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.
The latest version will be published on this page with an updated revision date.